1. Purpose
1.1 Your privacy matters to us. At Evolve Health, we respect your privacy and follow the laws and regulations that apply to any personal information we collect about you. This includes information we collect on our website, EvolveHealthCares.com, and on other sites we own and run.
To learn how we follow health privacy laws, see “How We Protect Your Health Information” below.
2. Scope
2.1 Our site may link to third-party sites and services.
Those sites and services have their own privacy policies. After you follow a link to third-party content, you should read their privacy policy to learn how they collect and use personal information. This Privacy Policy does not apply to anything you do after you leave our site.
3. Definitions
3.1 Personal information is any information about you that can be used to identify you.
This includes information about you as a person (such as your name, address, and date of birth), information about your devices, and information about how you use a website or online service.
4. Policy
4.1 The information we collect falls into two groups: “voluntarily provided” information and “automatically collected” information.
4.2 “Voluntarily provided” information is anything you knowingly and actively give us when you use or take part in our services and promotions.
4.3 “Automatically collected” information is anything your devices send us on their own when you use our products and services.
4.4 When you visit our website, our servers may automatically log the standard data your web browser sends.
4.5 This may include your device’s Internet Protocol (IP) address (the number that identifies your device online), your browser type and version, the pages you visit, the date and time of your visit, how long you spend on each page, and other details about your visit.
4.6 If you run into certain errors while using the site, we may also automatically collect data about the error and what was going on when it happened.
4.7 This data may include technical details about your device, what you were trying to do when the error happened, and other technical information about the problem. You may not be told about an error, even as it happens. You may also not be told that it happened or what kind of error it was.
4.8 This information may not identify you on its own. But it may be possible to combine it with other data to identify a person.
4.9 When you visit our website or use our services, we may automatically collect data about your device, such as:
* Device type
* Operating system
* Geo-location data (your device’s general location, such as your city or region, based on your IP address)
4.10 What we collect can depend on the settings of your device and software.
4.11 We recommend you check the policies of your device maker or software provider to see what information they make available to us.
4.12 If you give us your mobile phone number through our website, forms, or other ways of contacting us, you agree to get text messages from Evolve Health. These messages may include appointment reminders, scheduling updates, and service-related notices.
4.13 How often you get messages may vary, depending on how you deal with our clinic. Message and data rates may apply.
4.14 You may opt in to SMS messages by submitting your information through our website forms, asking in person to be contacted, or otherwise clearly giving your consent.
4.15 You may opt out of SMS messages at any time by replying STOP to any message. Once you opt out, you will not get SMS messages from us unless you sign up again.
4.16 If you need help, contact us directly at info@EvolveHealthUs.com
4.17 We will not share any mobile information with third parties or affiliates for marketing or promotional purposes. We may share information with service providers, but only to help run our business, such as for customer service or message delivery. In all other cases, we will not share text messaging opt-in data and consent with any third parties.
4.18 We use cookies and similar tracking tools to make your browsing better, study website traffic, and improve our services.
4.19 These may include:
* Essential cookies required for website functionality
* Analytics cookies to understand how visitors use our site
* Marketing cookies, only if you agree to them in our cookie banner
4.20 When you first visit our site, our cookie banner lets you choose which non-essential cookies to allow. You can also control your cookie settings in your browser.
4.21 We may ask you for personal information, for example when you send us content or contact us. This may include one or more of the following:
* Name
* Email address
* Phone/mobile number
4.22 We only collect and use your personal information when we have a legitimate reason. When we do, we only collect what we reasonably need to provide our services to you.
4.23 We may collect personal information from you when you do any of the following on our website:
* Use a mobile device or web browser to access our content
* Contact us via email, social media, or similar technologies
* Mention us on social media
4.24 We may collect, hold, use, and share information for the purposes below. We will not process personal information in a way that doesn’t fit these purposes:
* to provide you with our website’s core features and services
* to enable you to customize or personalize your experience on our website
* to contact and communicate with you
4.25 We may combine the personal information you give us and the information we collect automatically with general information or research data from other trusted sources. For example, our marketing and research work may turn up data and insights. We may combine these with information about how visitors use our site to improve your experience.
4.26 When we collect and process personal information, and while we keep it, we protect it with administrative, physical, and technical safeguards. These include staff training, limits on who can see your information, and secure, password-protected systems. This helps prevent loss and theft, and unauthorized access, disclosure, copying, use, or changes.
4.27 We do our best to protect the personal information you give us. Still, no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.
4.28 You are responsible for choosing any password and for keeping your own information secure within our services.
4.29 We keep your personal information only as long as we need it. How long that is depends on what we use the information for under this privacy policy.
4.30 For example, if you contact us with a specific question, we may keep that information while we handle your question and for recordkeeping.
4.31 When we no longer need the information, we will delete it or make it anonymous.
4.32 We may still keep personal information if we need it for legal, accounting, reporting, research, or statistical reasons.
4.33 We may share personal information with:
* a parent, subsidiary, or affiliate of our company
* third-party service providers who assist in delivering our services
* our employees, contractors, or related entities
* business partners or agents
* regulatory authorities, courts, or law enforcement when required by law
* professional advisors
* entities involved in business transfers
4.34 Third parties we currently use include:
* Google Analytics
* DockHealth
4.35 We limit what these tools can collect. A tool only gets your protected health information (PHI) if the company behind it has signed a business associate agreement (BAA) with us.
4.36 When you give us personal information, you agree that we may collect and use it as this privacy policy describes.
4.37 You may ask for details about the personal information we hold about you.
4.38 If you think any information we hold about you is wrong or incomplete, please contact our Privacy Officer at privacy@evolvehealthus.com
4.39 If you earlier agreed to get marketing messages, you may take back that consent at any time.
4.40 We will not treat you unfairly for using your privacy rights.
4.41 If you believe we have broken data protection laws that apply to us, please contact our Privacy Officer with full details so we can look into it and respond. You can email privacy@evolvehealthus.com.
You can also file a complaint with the federal government, as explained in “How We Protect Your Health Information.”
4.42 You may unsubscribe from our email or SMS messages at any time. Use the unsubscribe link or contact us directly.
4.43 If Evolve Health or its assets are bought or transferred, your personal information may be part of what transfers. Any buyer must keep using your information as this policy describes.
4.44 Our website may link to outside websites that we don’t run. We are not responsible for how those sites handle privacy.
5. How We Protect Your Health Information
5.1 We’re a mental health care provider, so federal law protects your health information. That law is the Health Insurance Portability and Accountability Act (HIPAA). Health information that HIPAA protects is called protected health information (PHI).
5.2 Our Notice of Privacy Practices explains how we use and share your PHI and what your rights are. You can read it at evolvehealthcares.com/notice-of-privacy-policy. If this policy and the Notice ever disagree about your health information, the Notice controls.
5.3 Here’s how we make sure we follow privacy and PHI laws:
* Our Privacy Officer runs our privacy program and handles privacy questions and complaints.
* Our staff must complete privacy and security training.
* Staff can only see the health information they need to do their jobs.
* Vendors that handle PHI for us must sign a business associate agreement (BAA). That’s a contract that requires them to protect your information the way HIPAA does.
* We check our systems for security risks and fix what we find.
* We limit tracking tools on our website. We don’t use them to send your health information to advertisers.
5.4 If you think we’ve broken your privacy rights, you can contact our Privacy Officer at privacy@evolvehealthus.com or 503-447-3285.
You can also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (HHS OCR) at www.hhs.gov/ocr/complaints.
We will never punish you or treat you differently for filing a complaint.
6. Changes to this Policy
6.1 This policy is effective as of October 31, 2026.
6.2 We may update this privacy policy from time to time. Changes may reflect shifts in our business practices, our services, or the laws that apply to us. We will post updated versions on this page.
7. Contact Us
7.1 If you have questions or concerns about your privacy, you may contact our Privacy Officer using these details:
* Email: privacy@evolvehealthus.com
* Phone: 503-447-3285
8. Regulatory References
* HIPAA Privacy Rule, 45 CFR Part 160 and Part 164, Subparts A and E
* HIPAA Security Rule, 45 CFR Part 164, Subpart C
* HIPAA Breach Notification Rule, 45 CFR 164.400 to 164.414
* HHS OCR guidance on the use of online tracking technologies by HIPAA covered entities
* Telephone Consumer Protection Act (TCPA), 47 U.S.C. 227
* CAN-SPAM Act, 15 U.S.C. 7701 and following
* Federal Trade Commission Act, Section 5
* Oregon Consumer Privacy Act, ORS 646A.570 to 646A.589
* Oregon Consumer Information Protection Act, ORS 646A.600 to 646A.628